To provide Easier Compliance for companies supplying drug, natural health product and US dietary supplements to North America.

Become recognized as The Compliance Leaders by becoming Canada’s only full service resource for regulatory, Good Manufacturing Practices (GMP), quality control, quality assurance and validation needs.

VALUES

VISIONARY
We provide industry leadership in the application of regulations and guidelines for the benefit of our customers and the protection of the public.

EXCELLENCE
We strive for excellence in all we do to provide a high level of service to all customers, internal and external, and we aim for total customer satisfaction by following the four referability principles:

• Arrive on time
• Do what you say you will do
• Finish what you start
• Remember your please &
  thank-you's.

QUALITY POLICY

We provide employees with the authority to ensure that quality requirements are met in full. We identify specific, measurable quality objectives and use these measures to drive continual improvement throughout the company.

We are committed to complying with the ISO 9001:2008 Standard, and to continually improving our Quality Management System.

To this purpose, we are hereby committed to:

• Comply with all requirements, whether customer, regulatory, or quality
• Seek to continually improve the effectiveness of our overall processes and systems
• Periodically review and communicate this policy to all associates, to ensure that the ongoing direction of our organization is clearly understood.

All of the above shall be reviewed at least once annually by management to ensure continuing suitability.

The process of management review will provide the framework for reviewing progress on current quality objectives, and for establishing new objectives.

• Estimate accuracy
• Associate availability
• Corrective actions planned on time
• Corrective actions/100 Projects
• Project communication
• Monthly VP project updates
• Consultant productivity